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Approved IT Business Solutions

For years Serena has been providing IT shops with secure, proven technology for automating IT processes and enforcing and documenting regulatory and SLA compliance. Now Serena Business Mashups, the next generation of business process software, is taking it a step further by making it faster and easier than ever to meet the needs of IT and the Business.

Find out how Business Mashups can help you become more efficient and effective in as little as days or weeks, not months or years.

		Issue & Defect Management Software Managing the capture, triage and resolution process for software or hardware issues (bugs) is a fundamental IT function, but if there are too many manual steps then it can be a significant drain on resources. Learn how to make Issue & Defect Management more efficient »
		Incident Management & Tech Support Running an IT Help Desk is more than just answering the phones. Distributing workloads, complying with SLAs, and keeping customers informed are a must. Learn more about how to keep you support techs productive and your customers happy »
		Fast Application Development Many IT projects take months to years of gathering requirements, planning, and finally execution. By the time it is available, a solution can be obsolete. Find out how you can trim project lifecycles times by orders of magnitude »
		IT Governance & Security It’s one thing to be compliant; it’s another to prove it. Business Mashups will help you do both and save you serious time and money too. Learn more about using Business Mashups to achieve compliance »